Got a Question

Why not see if your question is answered below:

Q: Need to make an amendment to your order?

If you notice anything that is incorrect, please contact us immediately via telephone on +44 (0)330 500 1545. As our production processes run 24 hours a day, it is unlikely that we will be able to make any adjustments to the order but we will do our best to help you. Please note there is a £5.00 admin charge for this service.

Q: Where is my order?

If you have allowed the requested time, please contact your local sorting office and enquire if your goods are being held there, even if you have not received a 'While you were out' card. If your goods are not there, please email us at and let us know your name, order number, and full delivery address.

Having trouble placing your order?

Q: General Enquiries

The best way to contact us is to email us at where we endeavour to respond to all emails within 24 hours (Mon - Fri). If you have an urgent query, you can call us on +44 (0)330 500 1545 (Calls charged at National Rate).

Are you calling from Abroad?

Please dial +44 (0)330 500 1545

Contact Information

Personalised Football Gifts,
Head Office, Unit 12,
Weardale Business Centre,
Martin Street, Stanhope,
County Durham, DL13 2UY

+44 (0)330 500 1545